DuxWare Release Note - 08/27/2017
Claims Filing
Submission Type: "Original (1) with ICN" has been added to accommodate Payers that require the Original status when resubmitting a claim with the ICN. To access the Claim Submission Type:
- Select the claim in the patient's ledger. (The claim should highlight in yellow when selected.)
- Select the Information button at the bottom of the ledger. (You will land in the Claim Information Screen.)
- Select the Filing Information button. (You will See the filing sequences.
- Click on the appropriate sequence to the right of the "Print HCFA 1500 02-12" button. (You will land at the Claims Filing Status and Sequencing Edit.)
- Scrool down, and you will see the Resubmission Codes as illustrated below:
Payments
Pre-payment Add/Unapplied Claims
Level 5 access staff now have the ability to add patient credits to Unapplied Claims without affecting the accounting of payments in the unapplied claim. For example, if you have a provider in your office that wishes to discount a particular service for the encounter, a Level 5 access staff member can simply post an unapplied credit to be applied to the claim once it is created in the PM.
Reports
Appointment Tracking Report
The Appointment Tracking Report now has added criteria filters for "Charged Only" and "Not Charged Only". To access The Appointment Tracking Report, go to the Appointments tab>Reports>Appointment Tracking Report. To see the new criteria, select the down chevron and make your selection.
PM System Addresses
The PM will now accommodate International Addresses. For USA customers, your system is defaulted to USA. However, if there is a circumstance that you happen to need to add an international address, you certainly can. See the example below of a Bahamas (BHS) patient. Simply select the search icon next to the patient zip code, select the country and search city to select. If you need assistance, please call your PM Support Team for assistance.
