DuxWare Release Note - 12/20/2015

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Claims Filing: There are a very limited number of payers/insurance carriers that are rejecting electronic claims due to the formatting of our claim number that includes a dash "-". To accommodate payers who require only alphanumeric characters, an additional option has been added in the Payer Setup. If you receive a clearinghouse rejection such as: "**Warning** Patient account number must be < or = 20 alpha numeric characters (no spaces), invalid field value", then you will need to change the value from a "-" to an alphanumeric character such as an "X" or a "5". See illustration below:



Appointments:


Occupational Medicine Statements:

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