FAQ

Q.

Is there a mobile version of DuxWare?

A.

DuxWare runs in a web browser. If your device supports a full featured web browser then yes. For older, less sophisticated devices, DuxWare Mobile allows providers to access their Schedule and Demographics.

Please see DuxWare Mobile.

Q.

What are Best Practice tips?

A.

When you see this icon, the text next to it makes Best Practice Suggestions.

Q.

Is DuxWare HIPPA Compliant?

A.

Yes. We have a HIPPA compliance officer on staff to ensure we stay up with the latest requirements.

Q.

Is DuxWare Server Based or Web Based?

A.

DuxWare is a web based program in which we host the database at our data center. In rare occasions we can provide a practice with a localized server if they wish.

Q.

Is DuxWare website a secured website?

A.

Yes. We use 256 bit encryption and updated SSL certificates.

Q.

How is DuxWare priced?

A.

DuxWare is usually priced based on the number of providers in a practice. There is a small setup fee along with a monthly support fee based on the number of providers. We do not charge seat licenses or individual user licenses. You can also have as many locations as you wish.

Q.

Is DuxWare Support exported or US based?

A.

DuxWare support is US based and is live support. In fact when you call our office you will normally get a support person answering you call. That support person can usually handle any issues you may be having. In the rare case where we need to get programming involved you will be given an idea of the time frame we anticipate the issue will be resolved.

Q.

Does DuxWare have electronic eligibility?

A.

Yes. We can automatically collect the patient eligibility information the night before from you schedule (the patient will have to have correct demographics and insurance information) and load it into the patient record. You can also do an instant eligibility check once you get all of the necessary patient information into our system. This is handy for walk-ins.

Q.

How is DuxWare training handled?

A.

• If a practice is within and 1 1/2 hours of our home office, we request they come to our office for training. If a practice if farther away, we offer web-training. Both of these training types are included in our nominal setup fee. If a practice wishes to have live training at their office then there is some additional expenses to cover travel costs. Retraining is handled on a case by case basis and is subject to fees.