Notice - Clearinghouse SFTP Password Updates

Notice

Clinics with SFTP interfaces for Eligibility, Electronic Claims and Remittances:

Trizetto Provider Solutions (TPS) and other Clearinghouses will routinely require that our mutual customers update their passwords for access to their web sites and the SFTP interfaces that bridge between the practice management system and the clearinghouse as a security protocol. For the SFTP interface, we will need to be informed when you update the SFTP interface password so that we can update the bridge with the updated password in your database.

TPS sent a notice advising that they have updated their Password protocol and will require all customers to update their SFTP interface passwords by 11/1/2022. Currently, TPS is rolling this change out to groups of customers until the hard cut off date of 11/1/2022. We encourage you to be pro-active to get this accomplished so that you will not be caught off guard. It is important to review your messages and alerts that are provided to you from your PM and Clearinghouse to avoid interruptions to your daily workflow.

If you have any questions, please contact your PM Support Team 1-800-248-4298 or email support@duxware.com.